Terms of Service

Welcome to The White Collection London. By accessing or using our website and purchasing our products, you agree to these Terms of Service.

1. About Our Store

The White Collection London provides personal-care products and related goods for customers in Pakistan.

We reserve the right to update product information, pricing, availability, and these Terms of Service when necessary.

2. Products and Pricing

We make reasonable efforts to ensure that product descriptions, images, prices, and availability are accurate. However, minor variations in colour, packaging, appearance, or presentation may occur.

All prices displayed on the website are in Pakistani Rupees (PKR) unless otherwise stated.

We reserve the right to correct pricing or product information errors and to cancel an order where a significant error has occurred.

3. Orders

When you place an order, you are making a request to purchase the selected products.

An order is considered accepted when we confirm it and proceed with fulfilment.

We reserve the right to refuse or cancel an order where necessary, including where products are unavailable, information provided by the customer is inaccurate, or suspicious or fraudulent activity is identified.

4. Cash on Delivery

Where Cash on Delivery (COD) is available, payment is collected when the order is delivered.

Customers are responsible for providing accurate contact and delivery information and for being available to receive their order.

Repeated refusal or failure to receive COD orders may result in COD being restricted or unavailable for future orders.

5. Delivery

We aim to dispatch and deliver orders within the estimated delivery timeframe shown at checkout.

Delivery times are estimates and may be affected by circumstances outside our control, including courier delays, weather, public holidays, incorrect delivery information, or other unforeseen circumstances.

The customer is responsible for providing a complete and accurate delivery address and contact number.

6. Returns and Refunds

Returns and refunds are governed by our Return and Refund Policy, which forms part of these Terms of Service.

Due to the personal-care and hygiene nature of our products, opened or used products may generally not be eligible for return.

7. Website Use

You agree to use this website only for lawful purposes.

You must not:

• Use the website for fraudulent or unlawful activities.
• Attempt to interfere with the operation or security of the website.
• Submit false or misleading information.
• Attempt to gain unauthorized access to any part of the website.

8. Intellectual Property

All website content, including our brand name, logos, product images, text, graphics, and other materials, is owned by or licensed to The White Collection London unless otherwise stated.

You may not reproduce, copy, distribute, modify, or commercially use our content without prior written permission.

9. Limitation of Liability

To the extent permitted by applicable law, The White Collection London will not be responsible for indirect, incidental, or consequential losses arising from the use of our website or products.

Nothing in these Terms limits any rights or protections that cannot legally be excluded under applicable law.

10. Privacy

Customer information is handled in accordance with our Privacy Policy.

11. Changes to These Terms

We may update these Terms of Service from time to time. The updated version will be posted on our website and will apply from the date it is published.

12. Contact

If you have questions regarding these Terms of Service, our products, orders, returns, or refunds, please contact us using the contact information provided on our website.