Return & Refund Policy

At The White Collection London, we want you to be satisfied with your purchase. Please read the following policy before placing an order.

Returns

Due to the personal-care and hygiene nature of our products, we generally do not accept returns of products that have been opened, used, tested, or had their original seal or packaging removed.

We may accept a return or replacement if:

• You received the wrong product.
• The product arrived damaged.
• The product is defective or faulty.
• The product is materially different from what was ordered.

Damaged or Incorrect Orders

Please inspect your order when it is delivered. If your order arrives damaged, defective, or incorrect, contact us as soon as possible with your order number and clear photographs of the product and packaging.

We recommend reporting any issue within 48 hours of delivery so that we can investigate and assist you promptly.

Eligibility for Return

Where a return is approved, the product must be unused, unopened, and in its original packaging unless the product itself was received damaged or defective.

We reserve the right to refuse a return where the product has been used, opened, damaged after delivery, or does not meet the applicable return conditions.

Refunds and Replacements

Once we receive and inspect an approved returned product, we will notify you of the outcome.

Depending on the circumstances, we may offer:

• A replacement product;
• A refund of the product price; or
• Another appropriate resolution.

Shipping and delivery charges are generally non-refundable unless the return is due to an error on our part, a damaged product, or another issue for which we are responsible.

Cash on Delivery Orders

For Cash on Delivery orders, no payment is collected until delivery. If an order is legitimately cancelled before dispatch, no payment is due.

Repeated refusal of Cash on Delivery orders or providing inaccurate delivery information may result in restrictions on future Cash on Delivery orders.

Order Cancellation

If you need to cancel an order, please contact us as soon as possible after placing the order. We will try to accommodate cancellation requests before the order is dispatched. Once an order has been dispatched, cancellation may no longer be possible.

Contact Us

For return, refund, replacement, or order-related questions, please contact us through the contact information provided on our website.

The White Collection London reserves the right to update this policy when necessary.