Shipping Policy

The White Collection London delivers orders across Pakistan.

Processing Time

Orders are normally processed within 1–2 business days after the order is confirmed.

Orders placed on weekends or public holidays may be processed on the next business day.

Delivery Time

Standard delivery generally takes approximately 3–5 business days after dispatch.

Delivery times are estimates and may vary depending on the destination, courier service, weather, public holidays, or other circumstances outside our control.

Shipping Charges

Applicable delivery charges are displayed at checkout before the order is completed.

Shipping charges may vary depending on the delivery location, order size, weight, or applicable promotional offers.

Cash on Delivery

Cash on Delivery (COD) may be available for eligible orders and locations.

Where COD is selected, the customer must pay the full order amount to the delivery courier when the order is delivered.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address and a valid telephone number.

If incorrect or incomplete information causes a delivery failure, additional delivery charges or delays may apply.

Delayed or Failed Deliveries

If a delivery is delayed, we will make reasonable efforts to assist the customer and communicate with the relevant courier where necessary.

If a customer is unavailable at the provided address or refuses to accept an order, the courier may return the package to us.

Order Tracking

Where tracking information is available, customers may receive tracking details after their order has been dispatched.

Contact

For questions regarding delivery or an existing order, please contact us using the contact information provided on our website.